Get in Touch
Pick whichever channel works best for you. We typically respond within one business day, often much faster via WhatsApp or Telegram.
Phone
Telegram
Office
ul. San Stefano 22, Office 16,
San Stefano Plaza, 1504, Sofia, Bulgaria
Send Us a Message
We typically respond within one business day.
When to Expect a Reply
Email inquiries are typically answered within one business day, often much faster. For time-sensitive questions, WhatsApp and Telegram are our quickest channels. Phone calls are answered during European business hours.
We don't use chatbots, automated email responses, or scripted replies. When you contact Novudi, a real person reads your message and responds personally. If your question requires research or internal coordination, we'll let you know the expected timeline rather than leaving you waiting.
For existing clients with active trades, we prioritize your communications. Your account contact is available directly and knows your history.
Visit Us in Sofia
Our registered office is located at ul. San Stefano 22, Office 16, San Stefano Plaza, 1504 Sofia, Bulgaria. The building is in the central business district, easily accessible by public transport.
If you'd like to meet in person, please schedule an appointment in advance by email or phone. We're happy to welcome clients at our office for face-to-face consultations about our services, compliance processes, or any other questions.
Multiple Channels, One Team
Whether you prefer email, phone, Telegram, or WhatsApp, you're reaching the same team. We don't outsource support to call centers or use different teams for different channels. Every message goes to people who know our product and can help you directly.
For general inquiries, email is best: support@novudi.com. For quick questions during a trade, Telegram @Novudi or WhatsApp +370 697 611 77 are fastest. For formal matters or detailed discussions, call us at +359 878 667 345.
We speak English and Spanish fluently. Our team covers all European time zones to ensure timely responses regardless of your location.